Tallon Electric Return & Refund Policy

1. Contact us first!

Start every cancellation, return, refund, warranty, or repair request by emailing pedals@tallonelectric.com or using the contact form at tallonelectric.com. Include your order number and a brief description of the request. For a damaged, defective, or repair item, include photographs or other reasonable documentation when available.

DO NOT ship an item until Tallon Electric provides return authorization and shipping instructions. The company’s legal-notice address is not an automatic return destination. Unauthorized shipments may delay inspection or refund processing.

2. Order cancellations

You may cancel all or part of a physical-product order within 48 hours after placing it, without penalty, if the affected item has not shipped. An item is considered shipped when it has been transferred to and is in the carrier’s possession.

A physical-product order canceled more than 48 hours after purchase but before shipment is subject to a 5% payment-processing and administrative fee, except where prohibited by law. Once an item has shipped, it cannot be canceled and must follow the applicable physical-return rules below.

Software orders follow Section 7 rather than the physical-order cancellation rules.

3. Change-of-mind returns for pedals

A pedal in brand-new condition may be returned if you contact Tallon Electric within seven days after confirmed delivery and then follow the return instructions we provide. “Brand-new condition” means unused, with no Velcro applied, no sign of wear, installation, alteration, or modification, and with the original packaging included.

Used pedals are not eligible for a change-of-mind return even if they remain functional. This restriction does not apply to a defect, shipping damage, misdescription, incorrect item, or another return right protected by law.

For an ordinary change-of-mind return, you are responsible for return shipping and the original shipping charge is non-refundable. A 12% restocking fee will be deducted from the purchase price of the returned product, excluding separately stated taxes and shipping charges. The restocking fee does not apply to defective products, items damaged during shipping, incorrect items, or returns for which applicable law prohibits the fee.

4. Apparel

Apparel is final sale and is not eligible for a change-of-mind return. This does not limit rights concerning defective, damaged, misdescribed, or incorrectly supplied apparel, or any other non-waivable consumer right.

5. Shipping damage, incorrect items, and defective products

Contact Tallon Electric promptly after discovering shipping damage, an incorrect item, or a suspected defect. Prompt reporting helps us preserve carrier claims, but failure to report immediately does not waive a statutory warranty or consumer right. When possible, photograph visible damage to the package before opening it and retain the packaging until we provide instructions.

For a qualifying shipping-damage or incorrect-item claim, Tallon Electric will provide a prepaid return label or another reasonable remedy. Depending on the circumstances and applicable law, Tallon Electric may repair the item, replace it, or issue a refund. No restocking fee applies.

6. Repairs and limited warranty

If a Tallon Electric physical product fails through no fault of the user within 365 days after delivery, it qualifies for a covered repair. Covered repairs are performed without charge. Unless applicable law or Tallon Electric’s instructions require otherwise, the customer is responsible for shipping the unit to Tallon Electric, and Tallon Electric covers return shipping.

The limited warranty does not cover failures caused by misuse, unauthorized modification, physical damage beyond normal wear and tear, liquid exposure, or an improper power supply, including incorrect voltage, polarity, or current. These exclusions do not apply where prohibited by law.

A non-covered repair requires customer approval before work begins. Tallon Electric ordinarily inspects a received unit within five business days and then provides a repair quote. An approved quote includes the stated labor, parts, and return-shipping charges. If the repair is declined, the unit may be returned unrepaired at the customer’s expense.

7. Digital software and licenses

Software refund rule: Software is refundable before activation. After activation, software purchases are final except where required by law or where the software is materially defective and Tallon Electric cannot reasonably remedy the defect. A free seven-day trial is available before purchase.

To request a pre-activation software refund, contact Tallon Electric with the order information. Tallon may verify through third-party licensing services that the license has not been activated or used. Downloading an installer alone does not necessarily constitute activation, but generating or using an online or offline activation does.

If a software refund is approved, the refund will be issued to the original payment method and the associated software license and activations will be permanently revoked. The customer must stop using and delete all copies of the refunded software and any offline activation files. A refund does not affect ownership of music or recordings lawfully created before the license was revoked.

Customers are encouraged to confirm system compatibility and use the free seven-day trial before purchasing. Nothing in this section limits mandatory digital-content cancellation, withdrawal, conformity, warranty, or refund rights.

8. Refund method and timing

Approved refunds are returned only to the original payment method. Tallon Electric does not substitute cash or store credit unless required by law or separately agreed with the customer.

For a physical return, Tallon Electric will ordinarily process an approved refund within 10 business days after receiving and inspecting the item. An approved software refund will ordinarily be processed after the associated license is revoked. Your bank, card issuer, or payment provider may require additional time to post the credit.

9. Fraud, abuse, and delivered packages

Tallon Electric may refuse a return, repair, or refund request involving material fraud, abuse, tampering, a substituted product, or a false claim, subject to applicable law. A good-faith billing, warranty, or consumer complaint is not fraud.

A carrier’s delivery scan does not automatically resolve every lost-or-stolen-package claim. Contact us promptly if a shipment is marked delivered but cannot be located. Tallon Electric will review available tracking, address, fraud, and carrier information and provide any remedy required by law or otherwise appropriate under the circumstances.

10. International and mandatory consumer rights

Customers may have mandatory rights based on where they live, including cancellation, withdrawal, conformity, warranty, repair, replacement, price-reduction, or refund rights. If this Policy conflicts with a non-waivable consumer law, that law controls to the extent of the conflict. Tallon Electric may request information reasonably necessary to verify and process the claim.

11. Policy changes

Tallon Electric may update this Policy prospectively. The version presented or made available at the time of purchase generally governs that transaction, except where applicable law requires otherwise. We will post the revised Policy and update its effective or “last updated” date, with additional notice where required.

12. Contact

Email: pedals@tallonelectric.com
Website contact form: https://tallonelectric.com/pages/contact
Legal-notice address: Tallon Electric LLC, 5901 Chandler Court, STE C, Westerville, OH 43082, USA

Do not send returns to the legal-notice address unless Tallon Electric specifically directs you to do so.